Description: This article provides troubleshooting tips and solutions for common issues in SiteWorx, including error messages, file upload issues, and email problems.
Troubleshooting SiteWorx issues requires a systematic approach. Here's a breakdown of common problems and their solutions:
- General Troubleshooting Steps:
- Check InterWorx Logs:
- InterWorx keeps detailed logs that can help pinpoint the source of errors. Access these logs through the InterWorx control panel or via SSH.
- Review Server Logs:
- Check your web server logs (e.g., Apache or Nginx error logs) for clues about website-related issues.
- Mail server logs can help with email problems.
- Database server logs can help with database errors.
- Clear Browser Cache:
- Sometimes, browser cache issues can cause display or functionality problems. Clear your browser's cache and cookies.
- Test with a Different Browser:
- Rule out browser-specific issues by testing SiteWorx with a different web browser.
- Check Network Connectivity:
- Ensure that your internet connection is stable.
- Consult InterWorx Documentation:
- The official InterWorx documentation is a valuable resource for troubleshooting.
- Contact Hosting Provider Support:
- If you can't resolve the issue, contact your hosting provider's support team.
- Common Issues and Solutions:
- Error Messages:
- "Internal Server Error (500)":
- Check your web server error logs for details.
- Incorrect file permissions (e.g., 777) can cause this.
- Problems with .htaccess files can also lead to 500 errors.
- PHP errors or script problems.
- "403 Forbidden":
- Incorrect file or directory permissions.
- .htaccess restrictions.
- IP address restrictions.
- "404 Not Found":
- Incorrect file paths or URLs.
- Missing files.
- Website configuration issues.
- Database Connection Errors:
- Verify database credentials (username, password, hostname).
- Check if the database server is running.
- Ensure that the database user has the necessary permissions.
- File Upload Issues:
- File Size Limits:
- Check your server's upload file size limits in the PHP configuration.
- Some hosting providers also limit upload sizes within the hosting control panel.
- Permissions:
- Ensure that the upload directory has the correct permissions (e.g., 755).
- Connection Problems:
- Check your internet connection.
- Try uploading smaller files.
- File name issues:
- Ensure that the file names do not contain special characters that the operating system might not like.
- Email Problems:
- Sending/Receiving Errors:
- Verify email server settings (SMTP, IMAP/POP3).
- Check for firewall or antivirus restrictions.
- Ensure that your domain's MX records are correctly configured.
- Check that the email account has not exceeded its quota.
- Spam Issues:
- Configure spam filtering options.
- Check your domain's SPF and DKIM records.
- Email Forwarding Issues:
- Double check that the forwarding email address is correct.
- Check for loops.
- Autoresponder Issues:
- Ensure that the autoresponder is enabled.
- Verify the start and end dates.
- Test the autoresponder by sending a test email.
- SSL/TLS Certificate Issues:
- "Certificate Not Trusted":
- Ensure that intermediate certificates are installed.
- Verify that the certificate is valid and not expired.
- Mixed Content Warnings:
- Ensure that all website resources (images, scripts, etc.) are loaded over HTTPS.
- Website Performance Issues:
- Slow Loading Times:
- Optimize website code and images.
- Use a caching plugin or service.
- Check server resource usage.
- Check that the server is located close to the majority of the websites visitors.
- SiteWorx Login Issues:
- Incorrect Credentials:
- Double-check your username and password.
- Use the "Forgot Password" option if available.
- Firewall or IP Restrictions:
- Check if your IP address is blocked.
- Ensure that the SiteWorx port (usually 2443) is open.
By systematically working through these troubleshooting steps, you can often resolve common SiteWorx issues.
